Frequently Asked Questions

These are digital teaching resources. No physical product will be shipped. Check each product description for the included files and activities.

After checkout, click Download beside each resource on the thank you page. Your files will also be sent to the email address you provided at checkout. If you don’t see the email, check your spam or junk folder.

Resources arrive in ZIP folders. Download and unzip each folder to access your PDFs.

To access past purchases, click View Order in your confirmation email and sign in using the code sent to your email address.

Contact us with your order number, the product name, and a description of the problem. Please don’t include payment card information.

Each purchase is for individual use, so please direct other teachers to our store to purchase their own copy. See the Terms of Use included with each product for details.

Because our products are digital downloads, we do not offer refunds. Please review the product description carefully before purchasing. You can find our full Refund Policy in the footer. If you have trouble downloading or opening your files, please contact us—we’re happy to help.

Click the unsubscribe link at the bottom of any newsletter email.

We’re happy to help! Contact us with your question or a description of the problem.